Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

1. What skin types are Zyoraa products suitable for?
Our products are formulated for all skin types, including dry, oily, combination, and sensitive skin. Always check product descriptions for specific recommendations.

2. How do I use Zyoraa Face Serum?
Apply 2–3 drops on clean skin, gently massaging it in. Use it before moisturizer, morning and night, for the best results.

3. Are your products cruelty-free and vegan?
Yes! Zyoraa is 100% cruelty-free and offers many vegan-friendly products. We never test on animals.

4. Do Zyoraa moisturizers contain SPF?
Some of our moisturizers contain SPF for sun protection. Check the product details to find the best option for your skincare needs.

5. How long does it take to see results?
Most users notice improved hydration and glow within a few days. For visible brightening and anti-aging benefits, use consistently for 4–6 weeks.

6. How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also check your order status in your Zyoraa account.

7. What payment methods do you accept?
We accept credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for a smooth checkout experience.

8. Can I return or exchange a product?
Yes! We offer hassle-free returns within 7 days of purchase. Read our Return Policy for details.

9. How can I contact customer support?
You can reach us at support@zyoraa.com or through our live chat on the website.